Voice chatbots! Their voice matters! Your voice matters!
Voice chatbots!! Let your voice inspire people everyday, so much that they think about themselves. Let your voice be the thing that light a fire in others, keep them going even if it hurts. Let your voice to be the one they hear in their dream. You are a special gift and you are worthy.
Customer support is now online too. And to streamline the process, many businesses are now adopting artificial intelligence. Along with chat, conversational AI, AI-powered voice-activated chatbots are emerging as an alternative support system that can simplify the complexity of human speech.
Speech is the quickest way to communicate for a modern digital business today. Voice-enabled chatbots are faster than emails, call centers, or navigating support sections on a company’s website. Unsurprising to say, voice AI software bears the immense potential to augment the way your business speaks to your ideal customer.
Voice chatbots can elevate experiences not only for your customers but for you as well. For example, you can design your bots conversation flow for it to work as a full-time lead generation tool. Your voice response chatbot can give relevant product suggestions to users making them more likely to convert and become a lead.
In this blog, we’ll be diving head-first into the world of voice AI – what it is, why you need it, and how it works. Here is a quick table for you to navigate the page easily.
What is a voice chatbots?
A voice chatbot is a conversational AI communication tool that can capture, interpret, and analyse vocal input given by the speaker to respond in similar natural language. Users can interact with a voice AI chatbot with voice commands and receive contextualised, relevant responses.
Shopping online or just plain browsing can leave customers with many questions about your products and services. A voice recognition-enabled bot can answer these questions in real-time easily, accurately, and cost-efficiently.
Voice chatbots take AI chatbots to the next level by letting customers communicate with the AI using natural speech. You can talk to the voice chatbots just as you would to someone in person and have the bot respond in a voice of its own. Natural language processing makes interacting with the voice chatbot effortless. People are already used to interacting with voice assistants in their homes with Alexa, Siri, and Google Assistant.
But how are voice bots and voice assistants different?
Comparing: Voice chatbots vs. voice assistant
Both voice chatbots and assistants rely on the same technology – Natural Language Processing (NLP) to understand human speech and deliver relevant speech-based results.
However, they’re pretty starkly different from each other in many aspects.
Let’s examine the differences between voice AI chatbots and the voice assistants we use in our everyday lives.
Top trends and predictions: Are chatbots the future?
Voice AI has come a long way in the past couple of years, and so has the adoption. It used to be a rudimentary prototype that was rough around the edges. Today, with the help of artificial intelligence and large data sets to train it, we’re able to make complex voice chatbot capable of processing natural speech, phrases, and slang, as well as the context behind it.
1. Voice AI is perpetually growing and becoming more human
Voice AI technology is still young and evolving to be more yielding every day. AI works by identifying patterns in the training dataset. The dataset is constantly updated by adding new interactions, refining the experience each time you use it.
Another likely improvement is making voice bots seem even more natural and human-like in the next few years. This natural feeling will further bridge the gap between humans and AI and fuel adoption.
Brands are now using more robust NLP technologies to train and improve the voice AI software they use. While a voice-centric future is on the cards, many major brands already recognise the value proposition of voice chatbots.
We back it up with numbers: The global voice recognition market is on the mark to boom. Statista shows a whopping 154% jump in the voice AI market share from 2020 to 2026.