Artificial Intelligence finds its place in the most diverse fields of activity. Recently, a local start-up launched Scriptoman, that speaks with clients, an artificial intelligence transcription and translation service. Available as an online service, Scriptoman enables fast transcription of long recordings and offers up to 95% accuracy. The service includes an editor that signals the level of trust associated with a transcribed or translated word, allowing users to refine the results. Transcripts can be automatically translated, added as subtitles to video files, and archived long-term. A service like Scriptoman can quickly find a place in the field of customer relations, especially in call and contact center activities. Conversations with customers can be recorded and archived quickly, both for related purposes and for the analysis of the level of satisfaction.
Automatic transcription of audio/video files
3 reasons to speaks with clients by automatic transcription
1. Content accessible to everyone speaks with clients
It has long been known that transcripts help not only the hearing impaired or deaf, which was previously believed. Today, transcripts and accessible content help everyone to better understand the content of the video, even if they do not have a disability.Therefore, transcripts make your content much more engaging and beneficial for everyone.
This list includes:
- People who are affected by hearing loss.
- People who speak languages other than your own
- Those who, for whatever reason, don’t like to listen to podcasts or watch videos, and prefer to read.
- Busy people who want to be able to scroll through their transcript while listening to it
- People at work or commuters who don’t have their headphones plugged in, or who aren’t in an environment where they can play media content.
As you can see, the list covers a wide range of people and times when transcription comes into play.
2. Increase comprehension and give your audience more reasons to stay
By using subtitles and automatic transcription in your audio or video clips, you’ll help users follow speech or conversations much more smoothly.On-screen text ensures that viewers can fully appreciate your videos, regardless of the background noise that may be going on in the room. Transcribed text and subtitles also help to better understand fast-paced dialogue or dialogue with an unfamiliar or foreign accent, causing the user to avoid rewinding the video or increasing the volume, or even slowing it down to understand what the conversation is about. When a user cannot understand an audio well, or cannot adjust to simply listening to the audio, if a transcript or subtitles are available, the user may want to stay until the end. Something that would be impossible in a context of noise or audio problems on your device if it were not for transcription and captioning.
3. Reuse and maximize the potential of the recording
Instead of simply publishing a transcript as is, you can use it as the basis for a blog post to attract users to your website.You can also upload your media file on the same page. This means that your visitors can choose for themselves whether they want to read the text on their own, watch the video or listen to the audio file.When you choose to transcribe a video, you can edit anything unnecessary, improve the language, add formatting, headings and structure. You can also expand on the points you made or make them easier to read. It’s an easy way to get more out of your content without too much work. Many popular sites choose to do this. They post, for example, a YouTube clip at the top of the page and then a transcribed version below in the form of an article or blog post. Avoid losing potential audiences by transcribing videos. Depending on the length of the videos or audio recordings you produce, there may also be valuable information on several different topics in a single media file. Therefore, you can use that video to generate many different pieces of content, which can lead to increased traffic and readership on your site.