In the history of Chatbot , the year 2020 will be remembered as the year in which chats made their presence difficult to ignore. One of the most discussed and watched commercials in Super Bowl 2020 was the one for Amazon Alexa with Ellen DeGeneres and Portia de Rossi. When a company decides to pay millions of dollars for a 30-second ad during a break,...
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Although biologically man remained unchanged, medicine was constantly advancing thanks to technology. Artificial intelligence, virtual reality, nanotechnology, sensors, video collaboration or 3D printing are just a few of the recently adopted innovations that are fundamentally changing the world of healthcare. RolaxIT Innovation, a technological start-up in Romania, proposes to the medical field a package of services based on Artificial Intelligence and [...
Read MoreRolaxIT Innovation, a start-up focused on the application of new technologies in business, has launched Scriptoman, an artificial intelligence transcription and translation service based on Artificial Intelligence. Available as an online service, Scriptoman allows fast transcription of long recordings and offers over 90% accuracy. The service includes an editor that signals the level of trust associated with a transcribed or translated word, allowing users to...
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Communication services are one of the most sensitive areas in terms of customer relations. Modern consumers have become increasingly demanding, wanting real-time interaction, paperless contractual relationships, and instant answers. That's why long queues in the call center, limited IVRs as options as well as visits to physical stores are elements that affect the customer experience. For such challenges, we have prepared a series of services...
Read MoreThe queues at the counters of public institutions in Romania have surprisingly disappeared. But do not rejoice prematurely, it is not a success of digital transformation, but an effect of recent military ordinances and social distancing. Digitization is a constant goal for public authorities in Romania. And if in recent years investments have been directed mainly to IT infrastructure (hardware, applications, databases) it is expected that in the...
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Requests for support / support have grown exponentially in the last month, for most companies that interact directly with customers / the public. In Romania, online sales have increased by values ranging from 25% (traditional retailers) to 300% (sports equipment suppliers) and even 7-800%, in the case of companies that deliver food at home. We've selected a few customer support activities that can be quickly...
Read MoreThe popularity of chatbots is growing. There is a lot of communication on this subject, but the content available online is mainly focused on the area of benefits that can be obtained using such solutions. The problem with this type of message is that, on the one hand, it sets unrealistic expectations among potential end customers, and on the other hand it does not help...
Read MoreModern technology is changing labor relations, and using a legal chatbot is becoming not only necessary but also very cost effective. This is also confirmed by Gartner analysts, who estimate that in just three years, a quarter of the requests received by law firms will be handled by "Lawbots"....
Read MoreIf you had to " hire " a chatbot in your company to take over from the customer service department, what would you choose - a "classic", rule-based one, or an "advanced" one that uses artificial intelligence? Of course, the temptation is great and most would lean towards "smart" chatbots, able to understand various requests, to dynamically adapt their answers, to learn on their own, etc...
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Chatbot systems are about to make a real revolution in the hotel industry, an area where the quality of services and the level of customer support are essential. Obviously, the field of "hospitality" must excel in everything that means customer relations, beyond the number of stars or daisies and the value for money....
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