RolaxIT

THE FUTURE OF COMMUNICATION BETWEEN HUMANS AND MACHINES

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February 2020

Modern technology is changing labor relations, and using a legal chatbot is becoming not only necessary but also very cost effective. This is also confirmed by Gartner analysts, who estimate that in just three years, a quarter of the requests received by law firms will be handled by "Lawbots"....

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If you had to " hire " a chatbot in your company to take over from the customer service department, what would you choose - a "classic", rule-based one, or an "advanced" one that uses artificial intelligence? Of course, the temptation is great and most would lean towards "smart" chatbots, able to understand various requests, to dynamically adapt their answers, to learn on their own, etc...

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