RolaxIT

THE FUTURE OF COMMUNICATION BETWEEN HUMANS AND MACHINES

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February 2020

If you had to " hire " a chatbot in your company to take over from the customer service department, what would you choose - a "classic", rule-based one, or an "advanced" one that uses artificial intelligence? Of course, the temptation is great and most would lean towards "smart" chatbots, able to understand various requests, to dynamically adapt their answers, to learn on their own, etc...

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