Chatbot systems are about to make a real revolution in the hotel industry, an area where the quality of services and the level of customer support are essential. Obviously, the field of "hospitality" must excel in everything that means customer relations, beyond the number of stars or daisies and the value for money....
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2020 will mark the widespread use of chatbots in business. All analyzes converge to a similar conclusion, the market will reach an average annual growth rate of 30% and adoption will expand. However, we will not reach the level of optimism expected by "Business Insider", which estimated 4 years ago that 80% of companies will use such software tools in 2020)....
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